CopenhagenLandemærket 10, 6th floor
Denmark+45 33 36 44 firstname.lastname@example.org
Digital success is a journey, not a destination. It's not enough that your digital solution shines and plays perfectly the day you launch - it's in reality only here that the trip first starts. Therefore, a stable and integrated operations and support organization are at least as essential a companion as your development team if you want to achieve momentum in your solution.
Efficient operation and stable IT infrastructure are complex, work-intensive, and mission-critical - otherwise, you do not have a platform. Oddly enough, while many organizations agree with the above statement, operations are frequently a low-interest area and only come into focus when things don't perform as expected. Another way to describe cloud services is as IT maintenance handled online where you can advantageously outsource the most specialized areas to experts like us, no matter where and how you host your digital solution.
Our services include the setup of deployment processes and version control, security optimizations, and ongoing management of data resource consumption. We ensure stable and lightning-fast performance through load balancing, auto-scaling concerning peak load periods, complex CDN networks, and other administrative tasks related to operating a cloud-hosted solution. We work primarily with Microsoft Azure Cloud for general hosting requirements and Netlify and Vercel for hosting modern front-end technologies such as static site generation and serverless backend services.
As a customer with us, you get access to a dedicated and comprehensive managed service setup that covers user and application support and incident management. We offer guaranteed response times, service windows, error handling, and ongoing proactive monitoring and maintenance of the solution.
We work with a customer-centric support organization that ensures you can always get the help you need. It consists of:
A service desk team is always available within regular opening hours to handle 1st-level support.
Direct and specialized support through your permanent dedicated development team where you have direct contact with either the project manager, client lead, or other relevant consultants on the team.
24/7 support - as an additional service, we also offer 24/7 incident management outside regular opening hours.
We gather all communication and make it centrally available via our case management system Jira, ensuring traceability and transparency in our agreements and conversations.
As part of our support services, we also offer to act as 1st-level support for other 3rd party suppliers and systems so that you as a customer only have to contact one place.
Contact us to hear more about our managed and cloud-related services.
Do you have any questions?
Get in touch with our Chief Commercial Officer, Kenneth Ryle Thorsson.