Copenhagen
Landemærket 10, 6th floor1119 Copenhagen
Denmark+45 33 36 44 44hello@kruso.dk
B2B commerce is a complex and dynamic industry that encompasses many aspects. We are your digital partner all the way.
Overall, B2B commerce is a complex and constantly evolving sector that requires a deep understanding of both customer needs and the unique aspects of inter-company trade.
With an increasing trend towards digitalization and customization, B2B companies must be agile and ready to adapt to a rapidly changing business environment. That's precisely why having a clear digital strategy is essential to secure the foundation for growth.
Whether one is talking about B2C or B2B, the importance and potential of data (when used correctly) cannot be underestimated. Data can be utilized in many contexts - customer understanding, operations, product development, risk management, marketing, and general performance tracking.
In a world increasingly driven by information technology, the use of data has become a central pillar in digital B2B strategies. This development requires companies to not only invest in advanced data management tools but also develop competencies to effectively interpret and apply this data to make concrete business decisions.
In addition to managing product information and content in the PIM system, it's important to have optimal integration with all other existing systems.
ERP for accounting, sales, orders management, etc. CRM for managing customer interactions and customer data. OMS for managing and coordinating the entire process of customer orders. And yes, the list goes on...
The essence lies in maximizing the implementation of a B2B webshop; your commerce platform needs to be connected and synchronized with these systems (and the systems with each other). This also contributes to supporting a unique omnichannel experience for your customers