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Support.

Dear Client,

We use Jira for our Support cases.

If you are created in Jira, you should have received an email with your login and a link to Jira (Note: The link is only valid for 24 hours).

What you need to know in Jira.

When you enter the page, you have 3 options: Explore, Create, and Search.

First, you need to be able to create a case - for this, use Create.

Issue type is chosen depending on what you need help for:

  • Incident is used for errors, defects, or inconveniences which cause problems with the website.

  • Bug is ONLY for code errors and is only used by Kruso.

  • Service Request is used for questions about challenges you are facing and want answers for.

  • Task is used for tasks or change requests for the website.

The form is filled in as good as possible - The better the description, the faster we can understand what you need.

Once you have submitted the form, it will be processed by our Support, who will get back to you. You will receive an email when there are new messages on your case.

Search your issue

To find your submitted issue, you can use Search. Here you can select between the different issue types by using the predetermined filters or you can create your own favorite filters.

If you have any questions or requests, you can call +45 3336 4446 or write to support@kruso.dk.