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Online Panel Event

Bureaucracy Meets Innovation. From Projects to Products in Government IT

An online event for public sector decision-makers exploring how to rethink digital services in government through modern technology and new ways of working

A joint initiative by Kruso and DASA

Government IT leaders are rethinking how digital services are built and delivered. By shifting from project-based to product-centric approaches, public sector teams are enhancing user satisfaction, ensuring compliance, and fostering continuous improvement.

This transformation enables faster, scalable solutions that evolve over time, aligning more closely with citizen needs and regulatory requirements.

What you will learn

This panel will give you strategic insights and practical tools to rethink your digital delivery model. You will:

  • Understand the shift from project-based to product-centric IT: Learn how this approach supports long-term adaptability, user-centered services, and continuous improvement.

  • Gain real-world perspectives from public sector leaders: Hear lessons learned, challenges overcome, and what actually works in practice.

  • Explore how to balance compliance with innovation: Discover frameworks that allow agility while meeting the demands of governance and regulation.

  • See how data enables better decisions and services: Understand how leading teams use real-time data, feedback loops, and dashboards to modernize delivery.

  • Get actionable takeaways to apply in your own organization: Leave with ideas and approaches you can adapt immediately - whether you're just starting or scaling a transformation.

Meet the panel

  • Director Digital Transformation

    Anouk
    Maat

  • Harry
    Goossens

  • Jeroen
    Schuitema

  • Andy
    Wijman

  • Jess
    Lisi

Bureaucracy Meets Innovation. From Projects to Products in Government IT

Whitepaper: Bureaucracy Meets Innovation

In this whitepaper, our aim is to engage you with the commonalities and differences discovered during our investigation.

We believe sharing these insights can foster an improved understanding and open doors to effective strategies and solutions.

The whitepaper is based on conversations with:

  • Dansk Producentansvar (DPA / Danish Producer Responsibility) from Denmark

  • State Portal eesti.ee Department from Estonia

  • IT consultants for the ministry of economic affairs in the Netherlands

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